Cancellation Policy

This Cancellation Policy outlines the terms and conditions regarding the cancellation of projects and services provided by CodeCrafters. We understand that circumstances may change, and we aim to handle all cancellation requests fairly and transparently. Please read this policy carefully before initiating any project with us.

Cancellation requests are subject to the following timeframes: Before Project Kickoff: • Full refund available if cancelled within 48 hours of contract signing • 90% refund if cancelled before project kickoff meeting • 75% refund if cancelled within the first week of project start During Active Development: • Refund calculated based on work completed and milestones delivered • Minimum 30-day notice required for ongoing retainer services • Hourly-based projects can be paused or cancelled with 7-day notice

Our refund structure is designed to be fair to both parties: Pre-Development Phase: • Discovery & planning fees: 50% refundable • Design mockups: Non-refundable once approved • Deposits: Refundable minus administrative fees (10%) During Development: • Completed milestones: Non-refundable • In-progress work: Partial refund based on completion percentage • Unused prepaid hours: Fully refundable Refunds are processed within 14 business days of cancellation approval.

The following costs are non-refundable under any circumstances: • Third-party software licenses purchased on your behalf • Domain registrations and renewals • Hosting fees already paid to providers • Cloud infrastructure costs (AWS, Azure, etc.) • Premium plugins, themes, or templates purchased • API subscriptions and integration fees • Completed and approved deliverables • Expedited delivery fees • Project management and administrative fees (after project start)

To cancel a project or service, please follow these steps: 1. Submit Request: Send a written cancellation request to admin@codecrafter.tech 2. Include Details: Project name, contract reference, and reason for cancellation 3. Confirmation: Our team will acknowledge your request within 2 business days 4. Assessment: We'll evaluate completed work and calculate any refund due 5. Final Invoice: You'll receive a final statement within 5 business days 6. Settlement: Outstanding payments or refunds processed within 14 business days Note: Verbal cancellation requests are not valid. All requests must be in writing.

We understand that exceptional situations may arise: Force Majeure: • Natural disasters, pandemics, or government actions may warrant special consideration • Extended project holds may be granted without penalty Client-Side Issues: • If cancellation is due to our failure to deliver, full refund may be applicable • Disputes will be handled through our conflict resolution process Mutual Agreement: • Both parties may agree to modified terms not covered in this policy • Any modifications must be documented in writing

We reserve the right to update this Cancellation Policy at any time. Changes will be communicated by: • Posting the revised policy on our website • Updating the "Last updated" date • Notifying affected clients via email for significant changes Existing contracts will be governed by the policy in effect at the time of signing unless both parties agree to updated terms.

For cancellation requests or questions about this policy, please contact us: Email: admin@codecrafter.tech Phone: +971 58 982 6008 Our team is available Monday through Friday, 9 AM to 6 PM IST, and will respond to all inquiries within 2 business days.